pityTerms of Use

When you create an account on pity, you enter into an agreement with us — the operator of this online sportsbook and gaming platform. Our Terms of Use set out the rules and responsibilities that apply to your account, deposits, withdrawals, and use of our services across football betting, live casino, slots, esports, and other game categories we offer.

We have written these terms in plain language so you understand what we expect from you and what you can expect from us. This page covers account eligibility, how deposits and withdrawals work, bonus conditions, dispute resolution, and the jurisdiction limits that apply to our services. If any part is unclear, our support team is available to help clarify during business hours.

By accessing pity, you agree to comply with these terms. We reserve the right to update them at any time, and we will notify you of material changes via email or a notice on your account dashboard. Your continued use of pity after such notice constitutes acceptance of the updated terms.

Account Eligibility and Your Responsibility on pity

To open a pity account, you must be at least 18 years old and legally permitted to access and use our services in your jurisdiction. We conduct identity verification (KYC — Know Your Customer) when you register, and we may request additional documentation at any time to comply with our legal obligations or detect fraudulent activity.

You are responsible for maintaining the confidentiality of your login credentials. If you believe someone has accessed your account without permission, change your password immediately and contact our support team. We are not liable for unauthorized transactions if you fail to protect your credentials or notify us promptly of suspected misuse.

You agree not to use pity for money laundering, terrorist financing, or any illegal activity. We monitor accounts for suspicious patterns and may freeze or close your account if we detect non-compliance. We also reserve the right to refuse service to users in jurisdictions where our services are prohibited by local law.

Deposits and withdrawals on pity

We accept deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed according to your payment provider's standard timelines — typically within minutes for e-wallets and up to one business day for bank transfers. Your pity account balance is credited once the transaction is confirmed.

To withdraw from pity, you request a withdrawal through your account dashboard. Funds return to the payment method you used to deposit — we do not transfer withdrawals to third-party accounts. Withdrawal requests are subject to verification windows (we may review large withdrawals for fraud prevention) and settlement timelines that vary by payment method. We aim to process withdrawals within standard timeframes, subject to your payment provider's processing speed.

We reserve the right to refuse a deposit or withdrawal if we detect suspicious activity, if your account is under investigation, or if the transaction violates local law in your jurisdiction. If your withdrawal is delayed or refused, we will notify you with an explanation.

Our pity Bonus and Promotional Terms

pity may offer promotional bonuses — welcome offers, reload bonuses, free spins, or cashback — from time to time. Each promotion comes with specific terms that apply only to that offer. We publish the conditions clearly before you claim, including eligibility requirements, wagering rules, time limits, and maximum payout caps.

When you claim a bonus on pity, you agree to meet its conditions. For example, a welcome bonus may require you to wager the bonus amount a certain number of times before you can withdraw associated winnings. Bonuses may be restricted to specific games or tournaments (e.g., slots only, not football markets). If you fail to meet the bonus terms within the stated timeframe, the bonus expires and any associated winnings are forfeited.

We reserve the right to cancel or modify promotional offers at any time. If you abuse a promotion — for example, by using multiple accounts to claim the same bonus, or by exploiting technical glitches — we may forfeit the bonus, cancel your account, and retain any funds associated with the abuse.

Bonuses and sports betting on pity

Our football and esports betting markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Mobile Legends, Free Fire, PUBG Mobile) may have different bonus rules than casino games. Some bonuses apply only to casino or slot games and exclude sports betting. Others may apply across all categories. We clearly label which games each bonus covers in the promotion terms.

Dispute resolution and complaints on pity

If you believe a transaction on pity was incorrect, a bet was settled wrongly, or you have a complaint about our service, contact our support team with details. We investigate complaints within three business days and respond with an explanation or resolution. If you are not satisfied with our response, you may escalate to our complaints officer, whose contact details we provide upon request.

We keep records of all transactions, bets, and settlements for audit and dispute purposes. You can review your Betting History at any time to verify outcomes. If a dispute arises, your history and our internal records are used to investigate. We aim to resolve disputes fairly and transparently.

Our pity terms exist to protect both you and us — ensuring fair play, secure transactions, and compliance with law in every jurisdiction where we operate.

Jurisdiction and applicable law

Our pity services are available only in jurisdictions where local law permits online gaming and sportsbook operations. You are responsible for verifying that access and use of pity comply with your own jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited, and we may restrict access from certain regions without notice.

If you access pity from a restricted jurisdiction, you do so at your own risk. We may forfeit your account balance and report suspicious activity to relevant authorities if required by law. Disputes arising from jurisdictional violations are not our responsibility.

Suspension, closure, and your rights on pity

We may suspend or close your pity account at any time if you breach these terms, if we suspect fraud or money laundering, or if required by law. If we close your account, we will notify you in writing and explain the reason. If your account is closed due to your breach, we may retain your balance pending investigation. If we close your account without cause, we will return your balance to your registered payment method within a reasonable timeframe.

You have the right to request a copy of your personal data held on pity, to correct inaccurate information, and to request account closure. Submit these requests to our support team. We handle data requests according to our privacy policy and applicable data protection law. Data erasure requests are subject to legal retention obligations — we retain transaction records for regulatory purposes even after account closure.

Limitations of our liability

pity provides our services on an "as-is" basis. We do not guarantee uninterrupted access, error-free operation, or specific outcomes in any game or bet. To the maximum extent permitted by law, we are not liable for indirect losses, loss of earnings, or consequential damages arising from your use of pity or any service failure.

Your sole remedy for any dispute is to contact our support team and pursue resolution through our complaints process. You waive any right to pursue legal action for claims arising from pity's services, except where local law does not permit such waiver.

These terms are subject to the law of the jurisdiction where pity is registered and operated. They constitute the entire agreement between you and us regarding your use of pity. If any term is found to be invalid or unenforceable, the remaining terms remain in effect. We may assign these terms to a successor or affiliate without your consent, but such assignment does not change your rights or obligations.

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