pity Platform Privacy Notice

This page describes what we collect when you use pity and how we keep that data protected. When you register an account, deposit funds, place a bet on Liga 1 or Piala AFF, or play a slot game on our platform, we gather information to verify your identity, process your payments, and comply with legal obligations. We treat this information confidentially and apply standard encryption and access controls to prevent unauthorized use.

Our pity privacy practices follow applicable data protection principles. We collect only the information we need, keep it secure, and share it only with trusted partners who help us operate our platform — payment processors, identity-verification services, and law-enforcement authorities when required by law. You have rights over your data, including the ability to request access, correction, or deletion under the conditions outlined in this notice.

If you have questions about how we handle your information or wish to exercise your data rights, contact our support team. We respond to data requests during business hours and aim to resolve concerns transparently.

What We Collect and Why

We collect different types of information depending on how you use pity. Here is what we gather and why:

Account registration information. When you create a pity account, we collect your email address, full name, date of birth, and password. We use this to identify you, authenticate your login, and comply with age-verification requirements (you must be 18 or older to use pity).

Identity verification (KYC) documents. To access our full platform and process deposits and withdrawals, we require identity verification. We may request a government-issued ID, proof of address, and documentation confirming your citizenship or residency. We use this information to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We do not share these documents with third parties unless required by law.

Betting and gaming activity. We log all your activity on pity — bets placed on football (Liga 1, Piala Indonesia, Piala AFF, Champions League), live casino sessions, slot spins, and esports predictions. We use this data to calculate your account balance, settle winnings and losses, detect fraud, and generate your Betting History report.

Device and access information. We collect your IP address, device type, operating system, and browser information. This helps us authenticate your login, detect suspicious access, and provide technical support. If you access pity from Jakarta, Surabaya, Bandung, Medan, or other regions, we may record location data (at the city level, not precise GPS) to verify jurisdiction compliance.

How we use your information on pity

We use your data for specific, lawful purposes:

• Account management. Verify your identity, authenticate your login, reset your password if needed, and maintain your account security.
• Payment processing. Process deposits and withdrawals, reconcile transactions, and comply with payment processor requirements.
• Legal compliance. Verify your age and jurisdiction eligibility, detect money laundering, comply with tax reporting, and respond to law-enforcement requests.
• Fraud prevention. Monitor for suspicious activity, unauthorized access attempts, abuse of promotions, and other risks.
• Customer support. Resolve disputes, answer questions, and improve our service based on your feedback.
• Service improvement. Analyze usage patterns, identify technical issues, and enhance pity's platform performance.

We do not sell your personal information to third parties for marketing purposes. We may share data with partners who assist us operationally — payment processors, identity-verification providers, cloud hosting services — under confidentiality agreements. We may also disclose information to authorities if required by law, court order, or government request.

Your Rights and Data Protection on pity

We recognize your rights regarding your personal data. Under applicable data protection principles, you have the right to:

• Access your data. Request a copy of all personal information we hold about you on pity. We provide this within a reasonable timeframe, typically within 14 days.
• Correct inaccurate information. If your name, address, or other details are incorrect in our records, contact us to update them.
• Request erasure ("right to be forgotten"). Ask us to delete your personal data, subject to legal retention obligations. We may retain transaction records and betting history as required by law, even after account closure.
• Restrict processing. Request that we limit how we use your data (e.g., for legal compliance only) while we investigate a dispute.
• Data portability. Request a copy of your data in a portable format for transfer to another service.

To exercise any of these rights, contact our support team with proof of identity. We respond to requests within the timeframe required by law. Some requests may be denied if they conflict with legal obligations or fraud prevention — for example, we cannot erase transaction records required for tax compliance or AML reporting.

How we protect your data on pity

We apply standard security measures to protect your information. Our servers use encryption (SSL/TLS) for data in transit. Sensitive data (passwords, payment details) are encrypted at rest. We restrict employee access to data on a need-to-know basis and apply two-factor authentication to our own internal systems.

However, no security system is perfect. While we undertake to protect your data, we cannot guarantee absolute security. We maintain cybersecurity insurance and incident-response procedures. If a data breach occurs, we will notify affected users within a reasonable timeframe as required by law.

We at pity believe transparency about data protection builds trust. Your information is encrypted, access-controlled, and used only for legitimate operational and legal purposes.

Cookies and tracking on pity

Our pity platform uses cookies to improve your experience. Essential cookies enable login, remember your preferences, and track your session. Analytics cookies (if enabled) help us understand how you use pity so we can enhance performance. You can control cookie settings in your browser or our account preferences, though some functionality may be limited if you disable essential cookies.

We do not use tracking pixels or third-party advertising cookies to follow you across other websites. Our analytics focus on aggregate usage patterns, not individual behavior profiling.

Data retention on pity

We retain your data only as long as necessary. Account details and identity documents are kept for the duration of your account plus a retention period for legal compliance. Transaction records are retained for at least five years to comply with tax and anti-money-laundering obligations. Betting history remains accessible in your account indefinitely for your reference, but we may archive older records after a certain period.

If you close your pity account, we delete non-essential personal information (preferences, device logs) within 30 days. Legal and financial records are retained according to law, and your data may be anonymized for analytics purposes.

International data transfers on pity

Our pity servers may be located outside Indonesia. When we transfer your data internationally, we apply standard safeguards — contractual clauses that impose equivalent data-protection obligations on recipients. If your data transfers to a jurisdiction with weaker privacy laws, we ensure the recipient applies protection at least equivalent to Indonesian standards.

Third-party services on pity

pity partners with external service providers — payment processors (for QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet transactions), cloud hosting services, identity-verification companies, and fraud-detection tools. Each partner has a data-processing agreement that requires them to protect your information according to our standards. We are not responsible for their independent privacy practices, so review their policies if you wish to understand their specific practices.

Changes to this privacy notice

We may update this privacy notice from time to time to reflect operational changes or legal requirements. We will notify you of material changes via email or a notice on your pity account. Your continued use of pity after such notice constitutes acceptance of the updated terms.

If you have concerns about how we handle your data, or if you believe we have violated your privacy rights, contact our support team. We take privacy complaints seriously and will investigate and respond transparently. If you are unsatisfied with our response, you may escalate to your local data-protection authority.

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