pity Casino & Sportsbook FAQ
Users on pity ask questions across several topics: how to create and secure an account, which payment methods we accept, how betting odds and game mechanics work, and what protections apply to their data and withdrawals. This page addresses the most common inquiries so you can find answers quickly without searching through our full documentation.
Our FAQ covers account registration and KYC verification, deposit and withdrawal flows via DANA, e-wallet, mobile banking, local payment, online payment, and direct bank transfer (e-wallet, mobile banking, local payment, online payment), game rules for football betting and live casino tables, and account security practices. If your question isn't answered here, our support team is available to help, and you can also review our full Terms and Conditions and Privacy Policy for detailed policy information.
This page is designed for quick reference. Read the topic overview below to navigate to your area of interest, then expand the relevant accordion section. If you need to report a technical issue, request a password reset, or verify the status of a withdrawal, please contact support — response times vary by inquiry volume, but we aim to reply within a standard business window.
- Account and registrationhow to create a pity account, identity verification (KYC), password recovery, and two-factor authentication
- Payments and transactionsdeposit methods (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking), withdrawal process, and typical settlement timelines
- Games and bettinghow football markets, live casino tables, and slot games work on pity; RTP and odds explained
- Security and datahow we protect your account, what data we collect, and how to report suspicious activity
Questions and answers
Account and registration
When you register on pity, we ask for your username, email address, password, and mobile phone number. These details let us create your account and send important notifications about bets, withdrawals, and account security. After registration, you'll complete identity verification (KYC) before making your first deposit. KYC requires a government-issued ID (passport, national identity card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). This verification keeps your account secure and complies with legal requirements in supported jurisdictions. The process typically takes a few minutes, and you'll receive confirmation once it's approved.
We at pity encrypt your personal and financial data using TLS 1.2 or higher during transmission and at rest on our servers. Your password is never stored in plain text — only a cryptographic hash. We do not sell or share your data with third parties except where required by law (e.g. financial crime compliance). Data retention follows industry standards: account information stays on file for the duration of your account and for a period after closure for record-keeping. You can request a copy of your data or ask us to delete it under applicable privacy laws. Review our Privacy Policy for complete details on data handling, cookies, and contact information for data requests.
Our support team aims to respond to account-related inquiries and technical issues within a standard business window. Response time may vary depending on query volume — during high-traffic periods (e.g. major events like Liga 1 finals or Champions League matches) or around holidays like Idul Fitri and Idul Adha, replies may take longer. For urgent issues such as account lockouts or suspected fraud, please contact support directly with details. We monitor urgent requests with priority, though we cannot guarantee an exact response time. Check your email and account notifications regularly for our replies.
Payments and transactions
Yes, we support direct bank transfers from online payment, e-wallet, mobile banking, and local payment. When you choose a bank deposit option on pity, we'll show you our account details and a unique reference number. Transfer the funds from your bank app, include the reference number in the payment memo, and the deposit will appear in your pity account once the bank processes it — typically within a few hours during business hours. We also accept online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet for faster processing. Choose the payment method that suits you best. Withdrawals can go back to any of these methods (bank transfer, e-wallet), provided you've verified the account during KYC and it matches the name on your pity profile.
When you request a withdrawal on pity, we review it to check that your account is verified and the amount is within allowed limits. The review window is typically completed within a standard business day, though complex cases or high-volume periods may extend this. Once approved, we send the funds to your chosen payment method — mobile banking, local payment, online payment, e-wallet, mobile banking, or bank account. Settlement time depends on your payment provider: e-wallet transfers usually arrive within minutes to a few hours, while bank transfers may take one to two business days. You can check the status of your withdrawal request in your pity account under "Transaction History". If a withdrawal is delayed or rejected, we'll notify you via email with the reason.
Our services are available only in jurisdictions where online gaming and sportsbook betting are permitted by local law. We do not offer pity accounts or accept transactions from users in jurisdictions where such services are prohibited. You are responsible for verifying that your own location permits access to and use of pity. Refer to our Legal Notice for jurisdiction-specific information. If you are unsure whether pity is available in your area, please contact support or review the legal notice before registering. We take compliance seriously and may suspend or close accounts that violate local regulations.
Games and betting
RTP stands for Return to Player and is a percentage that describes how much of all wagered money a slot game returns to players over a very long period. For example, a slot with theoretically returns 96 cents for every dollar wagered across millions of spins. This is a long-term average, not a guarantee for any single session — actual results vary widely due to randomness. Popular slots on pity like Sweet Bonanza, Gates of Olympus, and Fortune Tiger each have different RTPs listed in the game details. Higher RTP does not mean a game is easier to win; it simply describes the mathematical payout rate. Always treat slot play as entertainment, not as income.
Our weekly cashback is a promotional offer that returns a percentage of your net losses (if any) from the previous week. For example, if you wager our welcome offer and end the week with a net loss of our welcome offer, you may receive cashback based on that loss amount. Terms apply: cashback is credited to your account as a bonus balance, not as cash, and comes with wagering requirements (you must play through the amount a set number of times before withdrawing it). Eligibility is limited to active accounts that have completed KYC verification. Cashback is calculated automatically each week and credited by a set day. Check the promotional terms on pity for the exact percentage, minimum loss threshold, and wagering multiplier applicable to your offer.
Yes, we at pity offer betting markets on Piala AFF and other major football tournaments including Liga 1 Indonesia, Piala Indonesia, Champions League, and Premier League. When tournament fixtures are scheduled, game information appear in the "Football" or "Tournaments" section of our sportsbook. You can view upcoming matches, current odds, and place bets before kickoff or, for selected matches, during the game via our live betting feature. Odds are updated in real time based on market activity. Check the pity app or website regularly during tournament season to see which matches are available for betting.
Security and data
We recommend taking several steps to protect your pity account: (1) use a strong, unique password — at least 8 characters with uppercase, lowercase, numbers, and special characters; (2) enable two-factor authentication (2FA) in your account settings so a code from your phone is required to log in; (3) never share your password with anyone, including pity support staff; (4) log out after each session, especially on shared devices; (5) review your login activity in Account Settings and report any unrecognized access immediately. If you suspect your account has been compromised, change your password at once and contact support. We use industry-standard encryption and security practices, but your diligence is equally important.